Q＆A

For guests staying at the convention

Reservations & Accommodations

What are the check-in and check-out times?

Check-in time is from 15:00 and check-out time is 10:00.
Late check-out is available until 12:00 pm for an additional fee.

What is your cancellation policy?

We charge a 0% cancellation fee up to the day before the event and a 100% cancellation fee on the day of the event.
If the cancellation is due to a tournament, no cancellation fee will be charged.

Can I be placed on a waiting list?

Yes, we do. Please contact us through our online reservation system or by phone.

I am going to be late for check-in…

Please contact us if you are going to check in later than 22:00.
The front desk is open until 23:00.

Do you accept credit cards?

Cashless payment (card, electronic money, QR) is available.

Is there a child charge?

Children under 5 years old can sleep with their parents and are not charged for bed and meals.
Preschool children aged 5~6 can also sleep with their parents,
but they will be charged for meals. Children of elementary school age and older are charged the regular rate.

What is the difference between the main building and the new building?

The main building has a unit bath.
In the new building, toilets and baths are separated in the rooms.
The new building has an elevator, but the main building does not.

Facilities & Services

Is there a store in the hotel?

There is a tennis store.
Some tennis equipment such as grip tape and balls are sold there.
There is no food or beverage store, but there are vending machines (on the 2nd floor of the main building) that sell snacks and other items.

Are there any vending machines in the building?

There are vending machines on the 1st and 2nd floors of the main building and on the 3rd floor of the new building.

Is there a laundromat?

There is a laundromat on the 3rd floor of the main building.
You can purchase detergent and exchange 100 yen coins at the front desk.
-Washing machines (3 units) 200 yen/time
-Drying machines (3) ¥100/30 min

Can I make copies or fax?

Yes, at the front desk. (charged at the front desk).

Is there a parking lot?

Located on the premises. (Approximately 100 cars)
Reservations are not accepted in advance.

I would like to consider more about meals. When should I contact you by?

Please contact the front desk by 15:00 on the day of your stay for dinner, and by 17:00 the day before for breakfast.
We also accept reservations for lunch (boxed lunch).

What are the hours of use of the public baths?

The baths are open from 17:00 to 22:00.
Shower only is available from 10:00.

Access & Transportation

Where is the nearest station?

The nearest station is “Hinoharu” station on the JR East Central Line.
It takes about 15 minutes by cab from the station to our hotel.

Do you provide a shuttle service?

We provide free transportation for our guests.
For expressway buses, we provide transportation from “Chuo Expressway Sudama Bus Stop” and for trains, from “Hinoharu Station” on the Chuo Main Line to our hotel. (Reservations required).
Please contact us by 17:00 the day before your stay. Pick-up hours are from 9:00 to 20:00.

I would like to ask for a pick-up service, but I don’t know when the game is over.

Please ask at the front desk as soon as the game is over.
We will pick you up according to the time of the train or express bus.

Do cabs stop in front of the station?

No, they do not.
If you would like to take a cab, it is convenient to contact the following cab companies and make a reservation. [Hokuto Taxi:0551-32-2055]

Are there any convenience stores or restaurants nearby?

There are convenience stores and family restaurants within a 5~10 minute drive.

Guest room (at a hotel)

Can I use Wi-Fi?

Wi-Fi is available throughout the entire hotel.
Information is available in guest rooms and at the front desk.

Do you have a humidifier or cell phone charger?

Both are available for loan, so please ask at the front desk.
Due to the limited number of rooms, they are available on a first-come, first-served basis.

Use of the tournament

Is it possible for an underage player to stay alone?

Yes.
Depending on the tournament, we may arrange for players to share a room with other players.
For details, please refer to the accommodation information for each tournament or call the hotel.
Please note that if any of the equipment in the facility is damaged,
you will be charged for the cost of repair.

Can you do a quick gut stringing?

Hotel staff will be available, but may not be able to provide immediate stringing service depending on the crowd on the day of the event.
Stringers may be stationed at some tournaments.
Please call the hotel for details.

I am planning to participate in a tournament, but the weather on the day does not look good.
How will I know if it will be canceled?

Whether or not the tournament will be held on the day of the event is left up to the tournament organizers,
Therefore, we are not in a position to give an answer.
For details, please contact the tournament organizer or the person in charge of management.

Is it possible to rent courts early in the morning or at night?

Indoor court rental is available on a first-come, first-served basis for guests staying at the hotel.
For details, please call or ask at the front desk.

For student groups and junior camps

What are the check-in and check-out times?

Check-in time is from 15:00 and check-out time is 10:00.
On the last day, please check out before morning practice.

Is there a place to leave my luggage before and after check-in?

Yes, we can provide it.
Please note that the location may change depending on how crowded it is on the day of your arrival.
Conference rooms and playrooms can be rented as luggage storage areas.

What amenity goods are provided?

Bath towels and face towels are provided.
Body soap, shampoo, and conditioner are available in the public baths and guest rooms.
Hair dryers are provided in each guest room and public bath.

Is there a coin-operated laundry available?

There is a laundromat on the 3rd floor of the main building.
You can purchase detergent and exchange 100 yen coins at the front desk.
-Washing machines (3 units) 200 yen/time
-Drying machines (3) ¥100/30 min.

Is it possible to rent courts for night games?

Indoor courts can be rented until 22:00.

Can I use the indoor courts in case of rain?

If there are other guests staying at the hotel, we will make adjustments based on the ratio of the number of guests.
Please be assured that you will be able to play.

Can I borrow balls and casters?

Balls (set balls), baskets, and casters can be rented free of charge.
The number is limited, so please inquire in advance.

Can I borrow jugs for drinking during practice?

Yes, we can rent a limited number of jugs.
We also have ice available, so please feel free to ask at the front desk.

Can I send balls and other equipment in advance?

Please contact us in advance.

I would like to keep gifts from alumni and parents.

They will be kept in the refrigerator.
However, space is limited.
Please refrain from bringing frozen items.

Can I have another meal?

You can refill white rice and soup, but it is not all-you-can-eat.

Until what time can we use the banquet hall?

It depends on the other guests staying on the same day.
Please consult with us.

Can I park large buses, etc.?

Yes, it is possible. Please consult with us in advance.

Allergy Policy

1. For guests with allergies,
   We will do our best to accommodate customers with allergies if they notify us in advance.

2. We can accommodate single item allergies such as “no shrimp”,
   However, we may not be able to accommodate all allergens to wheat, soybeans, or other ingredients, as they may be included in seasonings.
   Please consult with us in advance.

3. Allergy sensitivity varies from person to person.
   While it is possible to avoid using ingredients of your choice,
   it is not possible to completely exclude even the slightest ingredient from cooking utensils, for example.

4. Due to the constraints of our business as a hotel, it is difficult for us to completely meet your request,
   For your safety, please consult your doctor in case of severe cases

*Allergy markings are placed on the breakfast buffet menu.
Currently, the seven major allergens are wheat, eggs, milk, shrimp, crab, buckwheat, and peanuts,
We are gradually working on other recommended allergens as well.